When you are sending a gift to someone, you are actually sending your sentiments, your thoughts. The Gift must represent what you want to say to your loved ones. Zimiral.com is the carrier that transcends your feeling across continents.
Our gift items are selectively sourced from quality vendors, they are thoroughly inspected, and all our gifts are wrapped by our experts and include a personalized greeting card from you to your gift recipient. All products are personally chosen and inspected for quality.

We do our best to deliver your gifts on your specified dates or to expedite standard orders. The following reasons may prevent in meeting the specific dates:
⦁ Late Approval of the Credit Card
⦁ Late placement of order
⦁ Invalid Address / Telephone No
⦁ Strikes / Floods / Acts of nature
⦁ Other causalities beyond control of Zimiral team

Every effort shall be made to provide the product as promised and/or deliver exactly the same product as ordered on the date and time as required by the customer. However, in some rare instances, Zimiral.com may not be able to deliver the product exactly as promised. This may happen due to reasons beyond our control, Strikes / Floods / Acts of nature or any other causality beyond control of Zimiral team or due to human mistake by any of our team member.
Zimiral.com shall in no way be liable, by way of compensation for any loss(es) suffered by the customer in consequences of missed, late or non delivery of gift, for any amount exceeding the value of product order placed.

Zimiral.com provides a quality guarantee on our delivery and service. If you think that the products delivered were not up to the promised standards we have set for ourselves, please contact our customer service at service@zimiral.com with your order number within 24 hrs of the delivery of gift order. You would be provided with return/replacement instructions depending upon the nature of order. Each complaint would be assessed on a case to case basis.
A replacement delivery coupon of value equal to the value of original order may be offered for perishable gifts like flowers, cakes, mithai, fruits and chocolates. Other gift items may be returned for a refund, provided the product should be in its original unused form and packaging for return.
No refunds will be accepted for gifts delivered at incorrect addresses provided by the customer. Excess shipping and Handling charges (for express and custom deliveries) shall not be refunded for either perishable or other gift items.

Quality of our items is our major concern. We pick our gift items from the leading vendors with highest assurance of quality.
Flowers, Cakes Fruits and Mithai: Our Perishable products such as flowers, cakes, fruits and mithai are guaranteed to be best of taste, highest quality and always fresh. Cakes are picked from reputable bakeries and Five Star Hotels such as Pear Continental or Marriot (where applicable), Pie in the Sky, Hob Knob Bombay Bakers among others. Mithai is always selected from renowned mithai vendors such as Rehmat-e-Shireen, Sohni sweets, Dakka Sweets and Nirala sweets. Flowers are picked from our own preferred premium flower shops.
National & International Brand Names: Gifts with international brand names (in case of clothes, chocolates, perfumes, watches, and pens) are guaranteed to be original imported stuff. National brand name items are purchased from national distributors in Pakistan. Gifts such as leather products, toys, clothing and accessories etc are selected from suppliers of national repute.

Every effort is made to ship your gifts within 24 hours after receiving the order. Delivery is however subjected to approval and confirmation of your credit card. Standard orders for perishables and other regular items are usually delivered within 2-4 days excluding holidays from the date of placement of order. Larger items such as electronics, automobiles etc may take from 7 to 10 days for delivery.

Online order tracking is available through this website. Please click here to track your order status.
You can also e-mail at service@zimiral.com with your order number to inquire about the status of your order. E-mails are generally replied to within 4-16 hours during business days as well as holidays. Sometimes messages left on weekends/holidays may take a little more time.

All online transactions at Zimiral.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. Zimiral does not store customer credit information for longer period of time to avoid any incident of secure data loss.
If you feel uncomfortable with ordering online you can send us an email at service@zimiral.com with your phone number and our friendly customer service staff would contact you at the earliest.

Zimiral LLC, shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our websites. By using the site or obtaining any product or service through our websites, you agree the collection of use of information as set forth in this Policy. If you do not agree to this Policy, please do not use our websites.
Privacy Policy Statement: Zimiral.com we take extreme care in preserving the important personal information coming to us from our customers. The information submitted to Zimiral would not be revealed to any third party except where it is required for transactions with our third party suppliers.
Cookies:Customers visiting our website are identified with the help of ‘cookies’. We use cookies to identify our customer’s interests in our various products. The information collected by Zimiral is not sold or shared with any other agency or organization.
Information Collected During Registration: The information collected during the registration process such as, e-mail address, telephone number, address and a valid credit card number is used only to verify customer’s account and to process the orders. The information collected is not sold or rented to any third parties except for transactions involving third parties. The third parties are not permitted to sell, rent or share this information.
Use of Your Email Address: We only use our customer’s e-mails to communicate with them regarding the details of their order, their shipping information and or any other customer service related issues. We will occasionally send our customers e-mail with recommendations or notices of new products and prices.
Sale of Our Company: As a natural consequence of the development of our company, we could be sold to another company. In the event that we are acquired by another company or a significant portion of our assets is sold to another company, all of the customer information including both financial records and consumer information that we have collected may be transferred to the new company.

Terms of Use:This website is owned and operated by Zimiral LLC. All inquiries may be directed to
Zimiral.com – USA
Customer Service Department 306 Washington Street Teanck, NJ 07666
Zimiral.com – PAKISTAN
Customer Service Department 19-C, Office-2, Mezzanine Floor, Street # 1,Badar Commercial Area, DHA-5, Karachi.
Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Zimiral.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Zimiral.com website
These Terms and Conditions may Change Zimiral, LLC reserves the right to update or modify these terms and conditions at any time without prior notices. Your use of the Zimiral.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Copyright Notice All of the Content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Zimiral, Incorporated, one of its affiliates or by third parties who have licensed their materials to Zimiral.com. The entire Content of the Zimiral.com website is copyrighted as a collective work under U.S. copyright laws, and Zimiral, Incorporated owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The users of our site intend the Content of the Zimiral.com website, and the site as a whole, solely for personal, noncommercial use. You may download, print and store selected portions of the Content, provided you
(1) only use these copies of the Content for your own personal, non-commercial use
(2) do not copy or post the Content on any network computer or broadcast the Content in any media, and
(3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Zimiral, Incorporated reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Zimiral Incorporated.
Submissions We welcome your comments regarding the Zimiral.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Zimiral.com shall be and renormal_text the exclusive property of Zimiral.com. Your submission of any such Comments shall constitute an assignment to Zimiral.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Zimiral.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Gift Messages The Zimiral.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in Zimiral.com gift messages include: The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation, or Zimiral, LLC rule or policy. The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable. The impersonation of any person or entity in any part of a gift message. We may, but are not obligated to, restrict or remove any and all content from a gift message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Zimiral.com customers, or any third party.
Colors We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Disclaimer This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. User acknowledges, by use of this site, that the use of this site is at own sole risk, that user assumes full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the use of our site, and that Zimiral, LLC shall not be liable for any damages of any kind related to your use of this site.
Indemnification User agrees to defend, indemnify and hold Zimiral, LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to user’s use of the site.
Refunding Policy – Delivery will be attempted for any order place once. On almost all occasions we call the recipient prior to delivery. In case the recipient’s address or contact no given are incorrect or recipient is not home, delivery may not be attempted again especially in the case of all perishable items. We will try our level best to contact the customer but due to the global time difference that may not be possible. So in a case where perishable items are ordered and delivery has been attempted but recipient cannot be contacted due to incorrect contact information or if customer is not home, money will not be refunded. – Money will not be refunded to customers whose recipient or contact person refuses delivery at that particular time or requests that we reattempt delivery at another time or another day. Customers will have to place a new order. We apologize for the inconvenience.

• Pay with PayPal – Fast, secure, and globally trusted.

• Credit Card Payments – Use your VISA, MasterCard, or American Express for easy checkout.

• • UBL Bank – Deposit from any UBL branch.

  • UBL NetBanking – For UBL account holders with internet banking.

  • HBL, Bank AL Habib, Bank Alfalah – Deposit at any of their branches across Pakistan.

• • • Western Union – Send payment globally via Western Union.

    • Mobicash – Pay at any Mobilink franchise or Mobicash retailer.

    • UBL Omni – Visit your nearest Omni Dukaan for payment.

    • Easypaisa – Send money using any mobile network in Pakistan.

    • Cash Collection Before Delivery – Place an order and we’ll collect the cash before shipping.