Terms of Use & Conditions

General

• Prices are exclusive of taxes.
• Delivery Charges will apply.
• Zimiral.com does not write personal messages on cakes, only on greeting cards.
• Complimentary greeting card included with every order.
• No time-specific, midnight, or same-day deliveries on events or holidays (Eid, New Year, Mother’s Day, etc.).
• Orders with incomplete/incorrect information will not be processed.
• Wrong city/address selection may result in non-delivery responsibility on the customer.
• Delivery timing starts after payment confirmation, not order placement (especially IBFT).
• Unresponsive phone numbers or recipient absence will close the case.
• Using the website implies agreement to all terms.
• No anonymous gifts or messages allowed.
• Messages will be printed as provided, including spellings.
• For deliveries to hospitals/institutions, provide alternate contact numbers.
• Gift cards are valid for 2 years.
• If recipient delays pickup, freshness is not guaranteed.

Refunds

1. Failed Delivery

• Full refund if delivery is not made within promised time.
• Timeline starts post payment confirmation.
• Request refund within 24 hours.

2. Cancellation by Customer

• Full refund for cancellations 24+ hours in advance (or 12 hours for 24hr items).
• Same-day cancellations are not eligible.
• Shipped/processed orders cannot be canceled.

3. Refund Process

• Refund to original payment method.
• Time depends on payment provider.
• Refund not given without local phone number or to unreachable recipients.
• Notification will be sent via email.
• Faulty products replaced or partially refunded within 5–7 business days.
• Refunds may also be requested as a gift voucher.

4. Exceptions

• No refund for customized items unless defective.
• Perishable item refund on case-by-case basis.
• Partial delivery may occur for food platters to preserve freshness.

5. Delivery Timeline

• Starts when proof of payment is shared.
• IBFT customers must send payment proof promptly.
• If payment not confirmed, contact your payment gateway.

6. Delivery Attempts

• First attempt within 1–3 business days.
• Second attempt within 24 hours (based on availability).
• Only 2 attempts. After that, order is marked as canceled.

Products

• Actual products may differ slightly from website images.
• Flowers and arrangements may vary by region or season.
• Substitute products may be sent if necessary.
• No freshness guarantee if courier is delayed in restricted areas.
• No refunds for taste complaints unless spoiled.
• Damaged/spoiled products must be reported with photo and order ID within 24 hours to support@zimiral.com or WhatsApp +92 335 2535139.